Ma77 Privacy Policy — How Your Information Is Protected

1 Introduction & Scope

Ma77 ("We", "Our", "Platform") takes your privacy very seriously. This Privacy Policy ("Policy") explains what information we collect about you when you use the ma77 website and related services, how we use it, and how we keep it secure.

By accessing the ma77 website or using our services, you are considered to have accepted this Privacy Policy. This Policy is to be read together with our Terms and Conditionsalongside.

2 What Information We Collect

Various types of information are collected when you register and use the ma77 platform. See the table below for a quick overview:

3 How Information Is Collected

Ma77 collects your information in several ways. You have the right to know about each of these methods:

• Directly from you: Through the registration form, KYC document submission, support contact, and account settings updates.
• Automatically: Technical information is collected via cookies, log files, and tracking technologies as you browse the site.
• From Third Parties: Transaction confirmation data from payment providers (such as bKash, Nagad) and necessary information from identity verification services.
• From Public Sources: Where legally required, information may be verified against government databases or sanctions lists.

4 Purpose of Data Use

Ma77 uses your information only for specific, legitimate purposes. We never process your data for unnecessary or unjustified reasons.

• Service Delivery: Account creation, deposit and withdrawal processing, and gaming service management.
• Identity & Age Verification: Verifying that the user is over 18 years of age and is a real individual.
• Fraud Prevention: To detect suspicious activity and prevent money laundering.
• Customer Support: To resolve your issues and handle complaints.
• Service Improvement: Usage analytics to improve and enhance the platform experience.
• Legal obligations: Meeting regulatory requirements and complying with legal obligations.
• Responsible Gaming: Identifying unusual gaming patterns to provide support to members.
• Contact: Sending important updates, security alerts, and service-related notifications.

5 Data Sharing & Disclosure Policy

Ma77 does not sell your personal information. However, data may be shared in certain specific circumstances:

• Payment Providers: Only the minimum information required to process transactions with bKash, Nagad, and Rocket is shared.
• Identity Verification Services: With trusted verification partners as part of the KYC process.
• Technology Partners: With hosting, cybersecurity, and analytics providers required to operate the platform — under strict confidentiality agreements.
• Law enforcement: When required by court order or government directive.
• Business Changes: In the event of an ownership transfer or acquisition of ma77, information may be shared with the new owner, subject to the terms of this Policy.

None of your personal information will leave our systems beyond the fields listed above.

6 Cookies & Tracking Technologies

The ma77 website uses cookies and similar technologies. These are small data files stored in your browser that help the site function more effectively.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may limit certain features of the site.

7 Data Security Measures

Ma77 uses industry-leading security technology to protect your personal and financial information. Our security framework is outlined below:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Regular Security Audits: Regular audits conducted by independent cybersecurity experts.
• Access controls: Only authorized personnel have access to data on a need-to-know basis.
• 24/7 Monitoring: Servers and networks are monitored around the clock.

8 Data Retention & Deletion Policy

Ma77 retains your information only for as long as necessary. Data that is no longer needed is deleted on a regular basis.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, data is typically retained for up to 5 years to meet legal obligations.
• Transaction Records: Retention for a minimum of 7 years is mandatory under financial regulatory requirements.
• Log Files: Technical logs are automatically deleted after 90 days.
• Cookies: Deleted at the end of a session or after a set period, depending on the type.

If you request account deletion, we will action it as quickly as possible — however, some data may need to be retained for a set period due to legal obligations.

9 Your Rights

Ma77 gives you the following rights over your personal information:

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days.

10 Protection of Minors

Ma77 is strictly for adults aged 18 and over. We never knowingly collect information from anyone under the age of 18.

• Age verification is mandatory during registration.
• If we are notified of an account belonging to a minor, that account will be immediately closed and all associated data will be deleted.
• Parents can contact us regarding any accounts they find suspicious.

11 Privacy Policy Updates

This privacy policy may be updated from time to time due to business changes, legal updates, or changes to our services. For significant changes:

• Advance notice will be sent to your registered email address.
• The date and details of any changes will be clearly published on the website.
• For significant changes, we may ask for your consent again at the time of login.

Check back on this page regularly. The "Last Updated" date is always displayed at the top of the page.

12 Contact Us

If you have any questions, complaints, or requests regarding our Privacy Policy, please reach out to us:

• Email: [email protected]
• Support: Bengali-language support is available 24/7, 7 days a week.
• Response Time: Typically within 1–3 business days.

Your privacy is our highest priority. Feel free to reach out to us with any concerns.